When you build caring relationships with your customers, you are concentrating on excellent customer service. This is when you can increase sales dramatically.
Here’s how to increase sales through exceptional customer service:
People love to hear their name – so call them by their name. Don’ you?
- If you are speaking to a group – remember their names and what they may have asked previously.
- How does it make you feel, when someone remembers your name and who you are?
- We all want to feel important.
Recently I gave a short talk to a networking group. I know from experience that their area is infamous for vendors and local businesses not returning calls. Not a good sign for expecting excellent customer service in the future…
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